Chatbot and AI market values over the years
The chatbot market has made waves over the years in the AI market as the industry is relatively new and it has become a spectacle for many. It is estimated that the chatbot market was worth around $2.8 billion in 2020 and is expected to grow to $18.4 billion by 2028, at a compound annual growth rate (CAGR) of 25.5%. This rapid growth can be attributed to the increasing demand for chatbots in a variety of industries, including customer service, healthcare, education, and finance.